Responsible Gaming — Play Safe with qa9

Gaming on qa9 is designed to be entertainment — a way to enjoy cricket betting, live casino, slots, and other games in your spare time with amounts you can comfortably afford. qa9 is not a way to generate income or recover financial losses. Every player in Bangladesh who joins qa9 should set clear personal boundaries before placing a single bet: a budget they can afford to lose, a time limit per session, and a mindset that treats every outcome — win or loss — as part of the game.

The qa9 responsible gaming programme is built on three pillars: prevention, awareness, and support. We provide practical tools that put you in control of your own gaming behaviour. We make these tools easy to access at any time — you do not need to wait for a problem to develop before using them. Proactive use of deposit limits, session time reminders, and cool-off periods is a sign of smart, healthy play.

Deposit limits are one of the most effective responsible gaming tools available on qa9. By placing a cap on how much money you can add to your account within a defined period, deposit limits prevent overspending before it happens — rather than trying to recover from it after.

qa9 supports three deposit limit periods to suit different playing habits:

• Daily limit: maximum amount you can deposit in any single 24-hour period. Ideal for players who prefer to set a daily entertainment budget.
• Weekly limit: maximum cumulative deposits across any rolling 7-day window. Good for players who do not log in every day but want to control their weekly spend.
• Monthly limit: maximum cumulative deposits in any calendar month. Useful for players who prefer to plan their gaming budget on a monthly basis alongside their household finances.

To set or adjust your deposit limit, simply contact qa9 support via live chat. Reductions take effect immediately — increases require a 7-day cooling-off period before taking effect, giving you time to reconsider.

Sometimes the most responsible thing a player can do is take a planned break. qa9 offers structured time-out periods that temporarily suspend your account without requiring a full self-exclusion. During a time-out period, your account balance is preserved and you may request withdrawal of available funds.

• 24-hour time-out: a single day break. Good for situations where you feel you've been playing too long in one sitting and want a mandatory reset.
• 7-day cooling-off: a one-week break that removes the platform from your routine for a full week. Recommended after a losing streak or when you notice your emotions affecting your betting decisions.
• 30-day cooling-off: a full calendar month away from qa9. Suitable if you feel gaming has been taking up more time or money than you intended over recent weeks.

To activate a time-out, contact the qa9 support team via live chat at any hour. The time-out takes effect within minutes of your request being confirmed. You will not be able to override or cancel an active time-out until its full duration has elapsed.

Self-exclusion on qa9 is available for the following periods: 6 months, 1 year, 3 years, or permanently. When your self-exclusion is active, all of the following are enforced: your account is locked and inaccessible, new account registration from your device and identity is blocked, all marketing and promotional communications are stopped, and your account balance is ring-fenced — available funds may be withdrawn but no new deposits are accepted.

To request self-exclusion, contact qa9 support via live chat and clearly state the duration of the exclusion you wish to apply. Our team will confirm the exclusion in writing via your registered contact details. If you wish to permanently close your account and have it deleted, please also state this during the same conversation and our team will guide you through the data deletion process.

Problem gambling can develop gradually. It does not always start as a crisis — often it begins with small, seemingly harmless changes in behaviour. The following warning signs may indicate that gambling is becoming a problem for you or someone close to you:

qa9 is strictly an adults-only platform. All players must be aged 21 years or older to register an account, make a deposit, or place a bet on qa9. This age restriction is firm and non-negotiable. qa9 verifies player age as part of the account registration and KYC process, and reserves the right to request additional proof of age documentation at any time.

If qa9 discovers at any point that a player is under 21 years of age, the account will be immediately suspended, all pending withdrawals will be placed on hold, and the matter will be investigated. Any funds deposited by an underage player will be returned to the original payment source where technically possible, and the account will be permanently closed.

Parents and guardians in Bangladesh are encouraged to use parental control software and device-level restrictions to prevent underage access to online gaming platforms. If you believe a person under 21 in your household has accessed qa9, please contact our support team immediately via live chat so we can act quickly.

All responsible gaming tools on qa9 are available to every registered player at no cost and at any time. There is no waiting period to access them — you can request any of the following through the qa9 support team via live chat:

• Set or reduce a deposit limit (daily, weekly, or monthly) — takes effect immediately upon confirmation.
• Activate a time-out or cooling-off period (24 hours, 7 days, or 30 days) — takes effect within minutes of confirmation.
• Request self-exclusion for 6 months, 1 year, 3 years, or permanently — processed same day with written confirmation sent to your registered contact.

There is no shame in using these tools — they exist precisely because qa9 understands that gaming environments can sometimes be challenging to navigate alone. Every player who proactively manages their gaming behaviour is making the most responsible choice available to them.

If you feel that your gaming behaviour has reached a point where you need professional support beyond what qa9 can provide, the following types of resources are available in Bangladesh. qa9 encourages all players who feel they may have a gambling problem to seek help without delay.

qa9 does not provide medical or clinical advice. The resources described above are for general guidance only. If you are in immediate distress, please contact emergency services or your nearest healthcare provider without delay.

qa9 is committed to maintaining a gaming environment in Bangladesh that is genuinely safe, transparent, and fair. Responsible gaming is not an afterthought or a compliance checkbox for us — it is a core part of how we build and operate the qa9 platform. Every feature we develop, every promotion we run, and every interaction our support team has with a player is shaped by the principle that player well-being comes first.

We review our responsible gaming policies regularly to ensure they remain effective and aligned with best practices. We train our support staff to identify and sensitively respond to signs of problem gambling. We will never send promotional communications to players who are in an active self-exclusion or cooling-off period. And we will always treat every responsible gaming request — no matter how small — with the urgency and respect it deserves. If you have feedback on how qa9 can improve its responsible gaming programme, please share it with us via live chat.