qa9 Terms & Conditions — Please Read Before Playing

Welcome to qa9, an online gaming platform operated for the Bangladesh market. These Terms & Conditions ("T&C", "Terms") apply to all users who access, register, or otherwise use the qa9 platform at qa9.club, including all services, games, betting markets, and promotional offers made available through the platform. These Terms should be read in conjunction with our Privacy Policy and Responsible Gaming Policy, both of which are incorporated by reference and form part of the overall agreement between you and qa9.

By accessing or using qa9, you acknowledge that online gaming carries inherent financial risk, that outcomes of games and betting markets are not guaranteed, and that qa9 is a platform for entertainment purposes only. qa9 does not guarantee any return on any wager or game play. You are solely responsible for any decisions you make regarding your gaming activity, your deposits, and your withdrawals. qa9 encourages all players to review these Terms carefully and to contact support via live chat if any clause is unclear before registering an account.

The qa9 platform is strictly available to adults only. By registering an account on qa9, you represent and warrant that you meet all of the following eligibility criteria without exception:

• You are at least 21 years of age at the time of registration.
• You are a resident of Bangladesh or are otherwise accessing the platform from a jurisdiction where online gaming is not restricted.
• You are acting on your own behalf and are not registering or placing bets on behalf of a third party.
• You have not previously been excluded or banned from the qa9 platform for any breach of these Terms.

qa9 reserves the right to request age and identity verification documents from any user at any time. Failure to provide satisfactory verification may result in account suspension and withholding of any pending withdrawals pending review. qa9 takes a zero-tolerance approach to underage gambling and will report suspected cases to the relevant authorities where appropriate.

Each player is permitted to hold only one registered account on qa9. Opening multiple accounts — whether under the same name, mobile number, email address, device, or household — is strictly prohibited and constitutes grounds for immediate suspension of all associated accounts and forfeiture of any balances held within them. If you discover that a duplicate account has been opened in your name without your knowledge, you must notify qa9 support immediately via live chat.

You are responsible for maintaining the confidentiality of your qa9 login credentials, including your username and password. You must not share your account access with any other person. All activity conducted through your account — including all bets placed and all deposits made — is your sole responsibility. If you suspect unauthorised access to your account, you must change your password immediately and contact qa9 support without delay. The following rules apply to your account at all times:

• Account registration information must be accurate, complete, and kept up to date at all times.
• You must not use another person's identity or payment method to register or fund an account on qa9.
• qa9 reserves the right to close duplicate or fraudulent accounts without notice and to retain any balance held in such accounts pending investigation.

qa9 accepts deposits and processes withdrawals exclusively through the payment methods listed on the platform at the time of the transaction. Accepted payment methods currently include bKash, Nagad, Rocket, Upay, Visa, and Mastercard. qa9 reserves the right to add or remove payment methods at any time without prior notice. All transactions are processed in Bangladeshi Taka (৳ BDT).

Withdrawal requests are subject to the following conditions. qa9 reserves the right to conduct KYC (Know Your Customer) verification before processing any withdrawal. Withdrawals will only be paid to an account or wallet that is registered in the same name as the qa9 account holder. The following general rules govern all financial transactions on qa9:

• Minimum deposit and withdrawal amounts are as displayed in the qa9 cashier at the time of the transaction.
• Deposits credited in error must be reported to qa9 support immediately; qa9 reserves the right to reverse erroneous credits at any time.
• qa9 reserves the right to delay or withhold withdrawals pending completion of KYC verification or investigation of any suspected fraudulent activity.
• All payment methods used for deposits must be owned by the qa9 account holder. Using third-party payment accounts is strictly prohibited.

qa9 offers bonuses and promotions to eligible registered players from time to time, including but not limited to welcome bonuses, reload bonuses, free spins, and cashback offers. All bonuses and promotions are subject to specific terms and wagering requirements that will be clearly stated at the time the offer is presented. Players are encouraged to read the applicable bonus terms carefully before claiming any promotion.

The following general rules apply to all bonuses and promotions on qa9 unless otherwise specifically stated in the applicable bonus terms:

• Bonuses are non-transferable and may not be exchanged for cash unless the applicable wagering requirement has been fully met.
• Bonus funds and winnings derived from bonus funds are subject to the rollover requirements stated in the specific promotion terms.
• qa9 reserves the right to withdraw any bonus offer, modify bonus terms, or cancel any promotion at any time without prior notice.
• If a player is found to have abused the bonus system — including but not limited to bonus hunting, matched betting using bonus funds, or creating multiple accounts to claim the same bonus — qa9 reserves the right to cancel all associated bonuses and winnings and to suspend the account.

The following conduct is strictly prohibited on the qa9 platform. Any user found engaging in these activities will face immediate action:

• Using any software, bot, script, or automated tool to access or interact with the qa9 platform in any unauthorised manner.
• Colluding with other players to fix the outcome of any game or betting market.
• Using a stolen, cloned, or unauthorised payment method to fund an account on qa9.
• Attempting to exploit any technical error, bug, or glitch in the qa9 platform to gain an unfair financial advantage.
• Engaging in any form of money laundering, fraud, or other illegal financial activity through the qa9 platform.

qa9 is committed to promoting responsible gaming. Online gaming should remain a form of entertainment, not a source of income or a way to relieve financial stress. qa9 provides tools to help players manage their gaming activity, including deposit limits, session time reminders, and self-exclusion options. Players who wish to take a break from gaming or who feel that their gaming is becoming problematic are encouraged to contact qa9 support via live chat to activate a self-exclusion period or cooling-off period.

qa9 strictly prohibits gambling by persons under the age of 21. If you become aware that a minor has accessed the qa9 platform, you must report this to qa9 support immediately. qa9 will take immediate action upon receiving such a report, including account closure and, where appropriate, referral to the relevant authorities. For further guidance on responsible gaming tools and support resources, please review the qa9 Responsible Gaming page.

All content on the qa9 platform — including but not limited to text, graphics, logos, icons, images, audio, video, software, and the overall design and layout of the platform — is the intellectual property of qa9 or its content licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, modify, publicly display, transmit, or create derivative works from any qa9 content without the prior written permission of qa9. Unauthorised use of qa9's intellectual property will be pursued to the fullest extent permitted by applicable law.

To the fullest extent permitted by applicable law, qa9 shall not be liable for any direct, indirect, incidental, consequential, special, or exemplary damages arising from your use of, or inability to use, the qa9 platform, including but not limited to loss of winnings, loss of data, or interruption of service. qa9 does not warrant that the platform will be uninterrupted, error-free, or free from viruses or other harmful components. qa9 shall not be responsible for any losses arising from the actions of third-party payment providers, network outages, or force majeure events beyond qa9's reasonable control.

qa9's total liability to you in respect of any claim arising from your use of the qa9 platform shall not exceed the amount of your net deposits in the 30-day period immediately preceding the event giving rise to the claim. This limitation applies regardless of the legal theory under which the claim is brought, whether in contract, tort, negligence, strict liability, or otherwise.

qa9 reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms & Conditions, including the prohibited conduct rules in Section 5.
• Provision of false, misleading, or fraudulent information during registration or at any point thereafter.
• Any activity that qa9 reasonably suspects constitutes fraud, money laundering, or a violation of applicable law.

qa9 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, qa9 will endeavour to notify registered players via the email address or mobile number associated with their account, or by posting a prominent notice on the qa9 platform. Your continued use of the qa9 platform following the publication of any amendment constitutes your acceptance of the revised Terms. If you do not agree with any amended Terms, you must cease using the qa9 platform immediately and contact support to close your account.

These Terms & Conditions shall be governed by and construed in accordance with the laws applicable to the jurisdiction in which qa9 operates. In the event of any dispute arising from your use of the qa9 platform, you agree to first contact qa9 customer support via live chat to seek an informal resolution. qa9 will endeavour to resolve all disputes fairly and promptly. If a dispute cannot be resolved informally, both parties agree to submit to binding arbitration or such other dispute resolution mechanism as qa9 may specify from time to time. Nothing in this clause limits qa9's right to seek injunctive or other equitable relief in any court of competent jurisdiction.

If you have any questions about these Terms & Conditions, or if you wish to raise a complaint or request account closure, please contact the qa9 support team via live chat, available 24/7. You may also reach us by email at [email protected]. Please note that the email address is provided for correspondence only and is not a clickable link. All support queries are handled in both English and Bangla by our dedicated support team.